ORDERING INFORMATION Information about the order process Order online at Gesundheitschonheit With us you can order directly online in a few steps. So that you are well informed about the ordering process and your choices, we have put together the most important information about the purchase in the online shop for you. shopping cart\Overview of your products In the shopping cart, you can see all the devices and accessories that you have previously selected in the shop. You can view additional details, change your selection, delete individual items or even the entire shopping cart. If you do not want to stop shopping yet, you can leave the shopping cart via "Continue shopping". Your selected products remain stored in the shopping cart. Once you have selected all the products you want, go to the next step with "Checkout". Shipping We deliver your ordered products to your home free of charge. The standard shipping and handling charge for smartphones & tablets as well as for accessories of 10 CHF will be eliminated for you. customer data\Personal data The Gesundheitschonheit protects your personal data comprehensively. We basically delete all data that is no longer needed. In order to best protect your personal data, they are only transmitted encrypted on the Internet. For this we use 128-bit encryption of the SSL technology (Secure Socket Layer), which corresponds to the currently highest security standard. An order is only possible from the age of 18 years. For a person under the age of 18, a legal guardian must complete the order. delivery status The delivery time is approx. 2-3 days from order. You can check the current delivery status here. payment data\payment options There are several ways to pay for your online purchase: Your order Payment possible per End device without contract, Accessories Credit card, cash on delivery, PayPal Payment with credit card By entering your credit card details during the ordering process, the invoice amount will be authorized (reserved) on your credit card. If there are any delays in your order, this authorization will be renewed every 6 days. Please note that this is only a reservation and not a charge. Your credit card will be charged with shipping the goods then actually. Please note the terms and conditions of your payment system provider. The providers Mastercard and VISA are accepted with a 3D-Secure-procedure (MasterCard SecureCode or Verified by VISA). Payment with cash on delivery The invoice amount is due upon delivery. In addition, a COD charge of 4.95 euros. Payment with PayPal Your PayPal account will be charged with shipping the goods. Please note the terms of your PayPal account. Subsequent changes to the delivery address are not possible in your PayPal account for security reasons. Please call the hotline number 0800/5726252. Summary Completion of your order Before you order binding, you will receive a summary of your order. With "Back" you have the possibility to make changes. Please confirm that you have taken notice of the right of withdrawal and return. By clicking on "order to pay" you send off your order. Information about the conclusion of the contract The presentation of the products in the online shop does not constitute a binding offer. The purchase contract comes about only through your order (order) and the actual delivery of the goods by Gesundheitschonheit. You submit your binding order and thus the contract offer by clicking on "Order Paid" after checking your details. If you have provided a valid e-mail address, you will receive an order confirmation via e-mail. Please note that this order confirmation does not constitute acceptance of your offer. Withdrawal If you give Gesundheitschonheit Switzerland GmbH as a consumer an order for the delivery of goods (eg purchase of a terminal) with the exclusive use of means of distance communication (eg by letter, fax, e-mail, telephone, internet) You a right of withdrawal according to the following cancellation policy.

To the cancellation policy refund policy If you give Gesundheitschonheit Switzerland GmbH as a consumer an order for the delivery of goods (eg purchase of a terminal) with the exclusive use of means of distance communication (eg by letter, fax, e-mail, telephone, internet) You have a right of return according to the following return instruction. Return policy confirmation Order confirmation by e-mail After submitting, you will receive a confirmation to the e-mail address you provided, which you can find out more about your order.

If you receive a defective device, please return the complete package within two weeks after receipt of the goods to the address listed in the cover letter. Please only use the return label from the returns portal https://gesundheitschonheit.com/return-add. Our employees will check the returns and promptly send you a new device or the ordered items. After expiry of the withdrawal period of two weeks, please contact the Bestereshop service number 0180 3 302202 (0.09 CHF / min from landline, mobile max 0.42 CHF / min.) In case of warranty and repair, where the In accordance with § 47a gesundheitschonheit, it is possible to initiate arbitration proceedings before the Federal Network Agency if there is a dispute as to whether the supplier of publicly available Bestereshopmunikationsdiensten has not considered certain end customer rights listed in § 47a TKG , For this purpose, an application must be made to the Federal Network Agency. The application should be sent to: Bundesnetzagentur Ref. 216, Arbitration Board PO Box 800153105 BonnTelefax (030) 22 480 518Online Dispute ResolutionThe European Commission provides a platform for online dispute resolution (OS platform) in consumer affairs. You can reach this platform at http://ec.europa.eu/consumers/odr/.